Terms and Conditions
I. Subject
"DEXT" LTD.,
Bulgaria, Sheinovo, 6144, Tarnovo 2
BG 200393705, called “CONTRACTOR” for simplicity, of electronic trade www.protein4e.com/en
and client, called “USER”,
II. Contractor information
Information under the terms of The Law of Electronic Trade and The Law of Consumer Protection
a. Name of the Contractior: “DEXT" LTD.
b. Headquarters and management: Bulgaria, Sheinovo, 6144, Tarnovo 2
c. Address for operating and addressing complaints from users: Bulgaria, Sheinovo, 6144, Tarnovo 2
d. Contact details: Bulgaria, Sheinovo, 6144, Tarnovo 2, Email: office@protein4e.com
e. Entry of public records: EIK BG200393705
III. Characteristics of the online store
2. www.protein4e.com/en is an electronic store for food supplements, fitness accessories and sports clothing with the internet address https://protein4e.com/en
where the users can make a treaty about sale trade and contract for a supply of the offered goods, including the following:
a. To register and create a profile with the goal of reviewing the online store of the contractor, as well as the purchasing of goods.
b. To review the goods, their characteristics, expiration date, taste, price and conditions of delivery
c. To make sale and delivery contracts for the goods offered from https://protein4e.com/en
d. To carry out all kinds of payment connected to the contracts made with the Contractor according to the available electronic means of payment in protein4e.com/en
e. To cancel a sale, when it is applicable, according to The Law on Consumer Protection
3. The Contractor protein4e.com organizes the delivery of the goods and guarantees the rights of the users according to the law.
4.
a. The users make a sale contract for the goods with the contractor on the website https://protein4e.com/en
b. The contract is concluded in Bulgarian for Bulgaria and in English for the other countries and is stored in the database of the contractor.
c. According to the concluded with the users sale contract for goods, the contractor is obliged to organize a delivery and transfer of the ownership to the user.
d. The users pay the price of the goods according to the actual purchase prices at the moment.
e. Orders can be made only by registered users, who enter their username and password.
IV. Registration in https://protein4e.com/en
a. The user enters a name and a password chosen by him or her.
b. The name and password for remote access are defined from the user by execution of an online registration in the website of the contractor https://protein4e.com/en according to the given procedure.
c. After entering the required data a button must be clicked on for accepting the actual terms of use and conditions. The user declares that he is acquainted with these common conditions, agrees with their content and is obliged to unconditionally follow them.
d. The contractor confirms the carried out by the user registration with the sending of an email to the given from the user e-mail address. An account is created between him and the contractor on https://protein4e.com/en and contractual relations are established.
e. During the registration the user must submit true and actual data. The user is obligated to actualize the registration data in time if there is any change of the information.
f. When the registration is finished the user can visit, browse and shop in the online store.
V. Terms of return
6. Terms of order return
a. After receiving the good if there is a problem with the consignment connected with the delivery and transportation that is impaired wholeness or bad presentation the receiver have to notify https://protein4e.com/en
b. https://protein4e.com will notify the customer if the order will be returned or the customer will be refunded in a way that both side will be satisfied in the terms of one week.
c. If the receiver decides that he does not want the good purchased from the online store he can send it back within 7 days.
d. Goods requirements - the package of the products must not be damaged, scratched, broken or unsealed.
e. Buyer pays return shipping fee.
VI. Terms of refund
8.
a. The refund will be done when the online store receives back the goods, inspect them and ascertain the fast that the goods cover the requirements on point 7./ d.
b. The shipping and insurance fees will be taken from the refund.
VII. Personal data protection
9.
a. The deliver https://protein4e.com/en takes safe precaution for personal data protection of the user according to the Law on Personal Data Protection
b. The user agrees and accepts that the deliver https://protein4e.com/en has the right to send him messages, brochures or promotions of goods any time until the user has a registration.
Delivery and Method of Payment
Delivery of goods bought from https://protein4e.com/en
The online store offers food supplements. There is a description of the content, amount; taste and the expiry date are indicated about every product on our site.
The price of each product is indicated on our site.
The prices of the goods are in Euro.
The delivery is done by the courier company.
The shipping cost will be seen in the process of ordering.
The order confirmation will be done by the site after the message sent from https://protein4e.com/en to the customer account. After the confirmation the order will be sent by the courier company “SPEEDY”.
We ship out within 1-2 business days. If the order is done after 4.00pm it will be shipped on the next business day.